Checkout button on cart greyed out

Topic summary

Issue: On desktop browsers, the cart page’s main Checkout button is disabled (greyed out), while Shop Pay and Google Pay remain clickable. Direct checkout from product pages works.

Suspected cause: A custom theme modification that requires users to agree to a policy before checkout is likely disabling the standard Checkout button on the cart page.

Suggested action: Remove or adjust the custom policy-agreement code and test again to restore the Checkout button’s functionality.

Follow-up: Another participant with the same issue asked how the code was identified and where it resides in the theme files.

Status: No confirmed fix yet. Next step is to locate and remove/modify the custom code in the cart template or related theme scripts to re-enable the Checkout button.

Summarized with AI on December 13. AI used: gpt-5.

Can anyone help me with this problem. It occured a month ago and only on a desktop (each browser). When going to my cart details I can not click the checkout button. I can click shopPay and GPay but not the checkout one, it is greyed out. Don’t have the problem when I click on the product page directly to checkout.

My site: https://www.vdwatches.be/cart

Thanks,

I see you have customized code to ask visitors to agree to your policy and disable the checkout button. Please try to remove that code and check again.

how did you find out that there is a code? and where is the Code ? I have the same issue and wanted to see if I can remove that