"checkout_completed" not sending in Shopify Web Pixel

Payments + Shipping & Fulfilment

Topic summary

A developer is experiencing issues with the checkout_completed event not firing in Shopify Web Pixel on their store, despite it working correctly on other stores.

Current Status:

  • Found a potential solution in a community thread and is testing it
  • Questioning why manual intervention is needed for what should be standard functionality

Configuration Details:

  • Using one-page checkout
  • Included a screenshot showing their checkout configuration

Key Question:

  • Wondering if the issue is related to their specific checkout page type

The discussion remains open as they await confirmation that the proposed fix resolves the problem.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

I looked everywhere and found this tentative solution: https://community.shopify.com/c/technical-q-a/custom-pixel-checkout-completed-event-not-triggered-after-first/m-p/3043017/highlight/true#M188828

I am waiting till this works and can confirm the fix, but even if it does, why is this something I have to do?

I can confirm the Shopify Web Pixel works and sends that event on other stores, but it doesn’t on my store, so?

Is it because of a certain checkout page type?

Screenshot 2025-06-04 at 10.38.13 PM.png
Screenshot 2025-06-04 at 10.38.13 PM.png1360×638 64.9 KB

I’m using one-page

Please help me :slightly_smiling_face: