A user encountered an issue where outdated contact information was displaying during checkout and couldn’t locate where to update it. The problem manifested as a popup showing incorrect address details to customers.
Resolution (1/30/2025):
Shopify support identified the source of the checkout contact information. The fix involves:
The issue has been marked as solved. Screenshots were provided showing both the problematic checkout display and the correct settings location for future reference.
Hi there,
During checkout there is a “contact information” link shown however the address information is no longer valid and I cannot figure out where this pop up is getting its information from. If anyone couple provide any assistance with correcting this, it would be much appreciated.
Let me know if there is anything additional that is needed.
Thanks,
-Klotzy_550
Solved - 1/30/2025
Emma from Shopify support assisted with this solution.
This can be edited by going into your “Policies” section:
Settings > Policies > Contact Information
This section will directly change the address / contact information that is available to your customers explicitly from the checkout screen.
-Klotzy_550
