Checkout Does Not ask for Delivery Address

Payments + Shipping & Fulfilment

Topic summary

A rental business needed to collect both billing and delivery addresses at checkout, but Shopify wasn’t requesting delivery information. The issue was resolved by ensuring products were marked as “physical products” and had “Requires shipping” enabled in the bulk editor.

Additional customizations addressed:

  • Changed all “shipping” references to “delivery” via Online Store > Themes > Actions > Edit languages to better reflect the local delivery model
  • Discussed tax calculation timing issues: taxes display incorrectly on the information page (before delivery fees are added) and recalculate on the delivery page, potentially confusing customers
  • Shopify confirmed checkout pages cannot be removed or merged, as the system requires the shipping step to determine delivery zones and calculate final taxes

Workarounds suggested:

  • Changing the information page button text to “Continue to taxes” instead of “Continue to delivery”
  • Adding disclaimers on cart/FAQ pages explaining the tax calculation process

Related topics:

  • Enabling separate billing addresses by unchecking “Use shipping address as billing address by default” in checkout settings
  • Bulk editing product shipping settings via CSV files (not recommended for dropshipping/print-on-demand products as it may break app integrations)
  • Theme-specific customization options may vary; contacting theme support recommended for advanced modifications
Summarized with AI on November 16. AI used: claude-sonnet-4-5-20250929.
9

Thanks again for a quick response Sofia. Unfortunately that will still lead to the issue where tax is calculated as soon as a customer enters a shipping address. In case above tax is calculated on an $80 order ($5.60). Then on the next page tax is recalculated including the $20 delivery fee for tax on $100 ($7). So in essence the information page is showing them wrong amount of tax.

Would a possible workaround be the information page just be for them to enter delivery address? Meaning can I get rid of the subtotal side bar? Then when on payment page the subtotal, delivery fee, correct taxes, and correct total appear on the sidebar.

Thanks,

Bryan