Checkout editor isn't working.

Technical Q&A
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1

Hi,

I have an issue with the shopify editor. The checkout “customize” button doesn’t work. When I click on it the page fails to load and fails to open the editor, so I can’t access the checkout and edit colors and logo.

I tried to contact the support but they are not helpful. Just saying that’s a know issue and they are working on it (meaning that in 2 weeks the problems is probably still not solved).

Is there a way to fix this issue? I already tried with a different browser, clear the cache etc, still the same issue.

Having a customized checkout is mandatory so, as long as I can’t customize it, I can’t launch the store.

2

Hi @YoannS ,

Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.

To better assist you, could you please provide your store URL? This will allow me to take a closer look and potentially identify the specific cause of the problem.