I’m hoping somebody can help me here, because Shopify support has been less than helpful sadly. I have a customer who has tried to order a product that I’ve sold many times before without a single issue. Now suddenly an error is appearing at checkout ‘This order can’t be shipped to the address you entered’.
Shopify support tried to tell me it’s something I’ve done wrong (always a terrible way to begin a support session), informing me I need to update my shipping settings. I don’t really think the issue is my shipping settings because I’ve been selling on Shopify to the UK from the UK for the last 8 years and have never once had this issue. This isn’t a new product, and it has sold many times before to other customers in the UK without a single problem. I also haven’t changed any of my shipping settings in a long while.
Does anyone have any suggestions as to why shipping for a specific product would just stop working?
Thanks in advance.
Hello without looking at your website I am not sure what might be going on but I have had this error come up a couple of times in my store. This is what I did to troubleshoot the issue. I noticed that a product in my customer’s cart was set up incorrectly. Check the shipping weight of the products in the customer’s cart and if you use something like Ship-station or Boxify check all product dimensions. If the shipping weight or dimensions are too large those services will not generate a shipping label and you will get that error message. If you find that all the products have been set up correctly check the customer tags and apps to see if those tags or apps are attached to any conditional events. For example, if you have a minimum purchase amount set up by an app and the customer does not meet the minimum they might receive that error message.
Thanks for the suggestion, I appreciate it. I don’t believe this is the issue because the specific product has been working just fine until now. I don’t use a shipping app, I have all my products on a very straightforward free standard shipping setting within the UK. It’s the first time I’ve had this error and it’s on a product that has sold many times before with any issues. That’s what has me scratching my head about it. I’ve figured a workaround by setting up a new shipping profile but I just want to understand why it suddenly stopped working.
I am having the same situation. I have contacted shopify support and I am to get them screenshots, details and then we will go from there. When I get an answer, I will try to remember and reply to you. Hopefully Shopify is monitoring these threads.