Checkout event is missing customer record details

Retired Boards Appdev Store Design

Topic summary

A technical issue has been identified where checkout-related events (checkout/create, checkout/update) are missing customer objects in their payload data when customers use phone numbers to checkout.

Key Details:

  • The problem occurs specifically on thefinite.co store
  • The same checkout flow works correctly on other stores tested
  • Sample event data has been attached showing the missing customer information

Current Status:

  • Multiple users are experiencing this identical issue (confirmed on zola.in store as well)
  • The discussion remains unresolved with no solution identified yet
  • Users are seeking guidance on how to fix the missing customer record details in checkout events
Summarized with AI on November 24. AI used: claude-sonnet-4-5-20250929.
1

Hi,

In our customer store (thefinite.co), when using a phone no to checkout. Subsequent checkout-related events

checkout/create, checkout/update events are missing customer objects in the payload. We tested in other stores, the same flow is working fine.

Attached sample event.

-BK

2 Likes
2

Hi @geekybk I recently started seeing the same issue, how did you resolve it?

1 Like
3

Facing the same issue for another store https://zola.in

Did you find any solution to this?