We have had some issues where our employees have either hit the “mark unpaid” button in the checkout screen (which I wish we could just go away) and then not realize the order is still out there unpaid. Or the checkout screen has given them an error message and did not complete the transaction and they think it has then the order is still there unpaid. If the transaction does not get completed (PAID) there should be a clear message letting staff know that it was not completed and it should not just save the order and leave it unpaid. Just delete the order or something. It is way to confusing for staff the way it goes right now.
Topic summary
Checkout flow in the POS app is causing unpaid orders to linger unnoticed. Staff sometimes tap “mark unpaid” or encounter a checkout error, then assume the sale completed, but the order remains saved as unpaid.
Impact: Confusion for employees and uncompleted transactions left open in the system.
Requested changes:
- Provide a clear, prominent message when a transaction is not completed/paid.
- Avoid automatically saving unpaid orders; consider auto-deleting them instead.
- Allow removal or disabling of the “mark unpaid” button to prevent accidental use.
Context: POS (point-of-sale) checkout screen behavior; relates to cart/checkout handling.
Status: Feature request/complaint with no noted resolution or official response yet; key question remains how the system should handle incomplete payments to reduce errors.