Checkout Mail Automation not working (Shopify App)

Shopify Plus
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1

Hi, I have a workflow for missed CheckOuts in my Shopify store. I’ve set it up with filters and conditions at each step, but after a few days I see that no email was sent to the people who missed the CheckOut.

Here I share a screenshot of part of the steps. After the first email, the steps are repeated (So I’ll just show you the first steps to avoid showing repeated things).

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These are the conditions I set for the first filter so that customers who have already purchased (This order or another created order) do not receive these emails. :down_arrow:

matias_palacios_1-1726987353454.png
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Ty in advance!

2

Hey Matias_palacios,

Heddy from Gameball: Loyalty Program & VIP here!

Looking at the screenshots, the issue seems to be with how the triggers are set up in Shopify Flow. You might want to check if the correct conditions are connected to the checkout event, and if any specific customer tags or rules are blocking the automation. Also, Gameball can complement this by offering automations for loyalty incentives, ensuring customers stay engaged with rewards even after a successful checkout.