Checkout page shows incorrect information

Shopify Discussion

Topic summary

A Shopify store owner has configured their checkout to offer only local delivery or store pickup options. However, the checkout page displays incorrect labels in the order summary:

The Issue:

  • When customers select “ship” and enter a delivery address, the summary incorrectly shows “store pickup”
  • When “local delivery” is selected, it displays as “pickup”
  • This mismatch is causing customer confusion

Supporting Evidence:

  • Screenshots were provided showing both the incorrect behavior and an example of correct behavior

Response:

  • One user suggested the issue stems from how shipping methods are configured, noting that if local delivery is set as the shipping method, the right-side summary will display pickup options instead
  • The recommendation implies reviewing the shipping method settings to ensure proper alignment between selection options and display labels

Status: The discussion remains open with no definitive solution provided yet.

Summarized with AI on November 18. AI used: claude-sonnet-4-5-20250929.
1

I have setup Shopify to only offer local delivery (as the shipping method) or store pickup. The problem is that when I select “ship” in the checkout page and specify a delivery address, the right-hand-side summary shows “store pickup”, which is very confusing to customers. When I select “local delivery”, it changes to “pickup”. I’m attaching screenshots explaining the situation. How can I get rid of “store pickup” when the customer selects “ship”?

Here is an example of incorrect behavior:

virgylferns_0-1689876661921.png
virgylferns_0-1689876661921.png2238×1040 122 KB

Here is an example of correct behavior:

virgylferns_0-1689876879153.png
virgylferns_0-1689876879153.png2238×1040 126 KB

2

You have selected shipping method as local delivery if you are shipping then you need to select shipping options then on right side it will show shipping while pick up method is correct