If you go into the customize theme editor, and to the product page are you able to see this as a block under the product? If not it is likely custom coded and would be relatively easy to remove, but I figured that would be the best place to look before needing that.
Topic summary
Main issue: A custom bar saying “Agrega los números de tu camiseta” appears on the checkout page for some products, above the size variants. The store owner is certain it’s not caused by any app (verified personally and with Shopify support) and is using the Dawn theme.
Troubleshooting so far:
- Checked the Theme Editor on the product page; the element is not a removable block there.
- This points to custom code added previously, likely in the theme files, affecting only certain products.
Guidance and next steps:
- A respondent advised that if it’s not a Theme Editor block, it’s custom-coded and should be straightforward to remove from the theme code.
- The respondent offered to remove it quickly if granted user access and provided an email for direct follow-up.
Status: No in-thread fix yet. The resolution appears to be moving offline via direct access to remove the custom code. Key open point: identifying and deleting the specific custom code snippet impacting select products. An image was provided illustrating the bar on the page.