Dear Shopify (users), For a brief summary, see the lowest part of this post. Shopify has been the number one platform for me for several years when it comes to E-commerce. However, in recent months there have been a lot of problems that cause me and many others to doubt whether this is the best pl…

We’ve given up on attempting to get help with this issue and are moving across to WooCommerce. I’ll update you to see if the difference is noticeable, and if our orders go back to what they were.

We’re having the issue since August 31st and we lost more than a 100K in sales. We are still having the issue and Shopify doesn’t have a clue. It took almost 3 weeks for them to finally acknowledge the issue. On sept 18th, I received an email from support that the issue was fixed, as they rolled bac…

Hi are you able to re-create any issues? I cannot get any error messages etc but google search console is telling me there is something wrong … too many people exiting at checkout page

We will try to recreate it internally, but haven’t been able yet. Will keep you posted. In the meantime, we should spam their twitter to raise the flag

just noticed your email - are you based at ponderosa in Wakefield ?? Citigroup? If so i know the site well and my It company friend has a business there … small world. I can neither re-create any bug despite lots of testing … its infuriating

I’m actually in Canada! Here’s my website: goodprotein.ca Do you mind sharing yours? Maybe we can identify some similarities that can cause the issue like a custom cart or something

Hi I will do some practice runs and see if i can get it to bug out and report back .. likewise - have a god with our site and see what you can find out … www.bingleyfencing.co.uk Thanks

Checkout problems since beginning of September

Technical Q&A

Jeanclo September 26, 2022, 6:39am 5

Thanks Gabby,

Please let me know if that works better, it is so weird that the technical support from Shopify can’t find any reason why the problems are occuring

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Checkout problems since beginning of September

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