Hi
are you able to re-create any issues? I cannot get any error messages etc but google search console is telling me there is something wrong … too many people exiting at checkout page
Topic summary
Persistent checkout failures since late August/early September are causing sharp conversion drops and multiple abandoned checkouts per customer, with the on-page error “there was a problem with our checkout.” Support tickets were opened repeatedly; one report says Shopify acknowledged the issue after ~3 weeks and rolled back to an older version on Sept 18, briefly improving conversions for 4 days before the problem returned. One store reports >$100K in lost sales.
Attempts to fix (unsuccessful): modifying cart.liquid (the cart page template), applying a Google Tag Manager code fix, removing checkout-related apps, and targeting specific devices (Android/iOS). Theme mentioned: Debutify. Payments: some use Stripe; others ask about Shopify Payments. One admin notice referenced a Facebook-related error that “could be affecting sales.”
Reproduction is inconsistent: some cannot trigger errors despite testing, though Google Search Console shows high exits on the checkout page. Participants are sharing store URLs to identify common factors (e.g., custom cart) and plan to raise visibility (e.g., Twitter).
Outcome/status: no confirmed fix from Shopify; issue appears ongoing. Actions: one user is migrating to WooCommerce and will report back. Key questions remain: whether Shopify is working on a permanent fix and how widespread the impact is.