My checkout page requires 2 clicks on ‘pay now’ before it proceeds to the payment gateway. This two-click behaviour persists even when the user selects a COD payment method.
I have disabled all pixels in my store settings, and am not on Shopify Plus.
This behavior is typically caused by a third-party app or script intercepting the “Pay Now” button to perform a validation check that fails or lags on the first attempt.
Since you are not on Shopify Plus, the culprit is likely an app designed to modify the cart flow, such as a “Terms and Conditions” checkbox, a delivery date picker, or an address validator. Even if these features seem disabled, residual code can still block the checkout submission.
I strongly suggest that you to double check any 3rd parties app in your store.
Hope this helps!
This usually comes down to how the theme or cart is set up rather than checkout itself. In many cases, the first click takes the customer to the cart page or opens a cart drawer, and the second click actually sends them to checkout.
It’s often intentional to give customers a chance to review their cart, but depending on the theme settings, you may be able to streamline it by enabling direct-to-checkout or adjusting cart drawer behavior.
I’d start by checking the theme’s cart and checkout settings, especially on mobile, to see if there’s an option to reduce that extra step.
Thanks. I have two apps that could potentially interfere - Kwikpass (auto logs on a customer basis their phone number and fetches / prefills their address details) and Nector (loyalty points app). My hunch is the issue arises out of inconsistent address fields (esp. phone number) being populated into the checkout page - but why do these resolve 2 clicks later?
Attaching the network response file from a failed ‘pay now’ click’s submitforcompletion network call - could this contain a clue? Any help deeply appreciated!
(Attachment Temp.docx is missing)