It’s horrible. This would make sense as I can’t edit our store on safari anymore, it just never loads the theme editor.
Topic summary
Checkout is intermittently failing with the message “There was a problem with our checkout,” preventing orders and causing lost sales.
- Scope and pattern: Reported across many stores, most frequently on older Safari (iOS and macOS). A few Android cases were noted, though less common.
- Impact: Significant revenue harm reported (e.g., ~30% sales loss; checkout-to-conversion drop-off doubled since September). Some see duplicated checkout events in analytics and inability to load the theme editor in Safari.
- Support status: Multiple contacts with Shopify support yielded slow or no acknowledgement. Guidance has often been to ask customers to switch browsers. One store was added to a support ticket, with the note that more store reports are needed to escalate. A Shopify Support tweet was referenced; merchants say it doesn’t cover all affected platforms.
- Current state: Mixed reports—one user cannot reproduce on macOS anymore, but many still experience the error, including recent Safari screenshots from customers.
- Actions/next steps: Merchants are encouraged to report to Shopify to be added to the ticket. Some are considering or moving to alternatives (e.g., WooCommerce). No confirmed fix or ETA; issue remains open.
Note: Screenshots from customers illustrate the error but are not required to understand the issue.
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