Checkout Total & Taxes Issue

Accounting & Taxes

Topic summary

A user is experiencing two problems with their Shopify checkout display:

Tax Calculation Issue:

  • The estimated tax for Cedar Park shipments appears incorrect
  • Expected: 8.25% total (6.25% TX base + 2% city tax = $2.31)
  • Actual: Shows $2.13 in taxes

Checkout Total Display:

  • The “Total” line doesn’t include taxes in the final amount
  • Instead shows confusing message: “Including $2.13 in Taxes”
  • User wants the total to display as a single combined figure (subtotal + tax)
  • Included screenshot showing preferred format with taxes incorporated into total

Attempted Solutions:

  • Checked boxes in Global Settings (no effect)
  • Cleared cache and manually reviewed tax settings (no change)

The discussion remains unresolved with only a basic troubleshooting suggestion offered. The primary concern is the total not updating to reflect tax-inclusive pricing, which the user considers confusing for customers.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Is there a way to turn this “Tax message” off under the total and or include the sales tax in the checkout total?

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I have tried checking the boxes in “Global Settings” but it doesn’t seem to change anything when I do this.

My issue is two different things:

  1. Based on the city its being shipped to, the estimated tax calculation is wrong. From my understanding Cedar Park applies an additional 2% sales tax to the 6.25% sales tax of TX, so the total tax charge should equal $2.31 and not $2.13

  2. The “total” is not actually reflecting the total after taxes. It just gives this awful message “Including $2.13 in Taxes”

This is confusing for a consumer IMO.

Any help or support would be greatly appreciated.

Thank you

Any suggestions?

2

Hi @MTM2025 ,

Have you tried to clear you cache and check your tax settings manually

3

Yes I did try this, but still saw no change. I’m more concerned right now with the fact that the cart total does not actually update to include the tax estimate. Seems like something that should be very easy for shopify to handle, yet I don’t see a setting that is actually changing this to make it happen.

Here is an example of how I would like it to look.

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