Our Shopify development store encountered such weird issue 2 days ago. Just can’t finish the checkout process. Could anyone help with this?
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Hey, @adminEWE !
Welcome to Shopify Community. My name is Olivia and I work here.
To make sure we get you the support you need, can you please clarify the following details for me:
- Is this a development store on a currently active Shopify Partner account?
- Are you using Shopify’s Bogus Gateway or test mode for an active gateway?
Once we have that information from you, we can better guide with next steps.
I look forward to your reply,
Hi Olovia,
- Is this a development store on a currently active Shopify Partner account? ==========Yes.
- Are you using Shopify’s Bogus Gateway or test mode for an active gateway? ========== Tried both Bogus Gateway & test mode to no avail.
Thank you for clarifying that, @adminEWE .
Now that we have clarified that, are you specifically following the steps outlined in this help doc on testing orders in development stores?
Note:
This link also includes information on creating an order using the Shopify Admin REST API or GraphQL API. Creating an order using an API bypasses the checkout.
If so, can you please describe your workflow and use case to us to ensure test transactions are being done as outlined?
I look forward to your reply,
Hi @Olivia_2
We just started experiencing the same issue as well.
We do have (for testing) Bogus Gateway activated:
We have a Development partner plan:
But when we try to enter these bogus credit card info:
Just clicking “Pay by credit card” skips the credit card entry gives us the error:
To save this draft order, 1 change needs to be made:
- Checkouts are not available for this store.
As you can see here:
@Olivia_2 we have started experiencing this in a development store also.
To create:
- Create new order and add products
- Click Mark as Paid
Result: Receive error message saying “Checkouts are not available for this store”
Have tried
-
Setting up Shopify Payments and setting to Test
-
Setting up Bogus Gateway.
Cannot raise orders via admin or shopfront. Super frustrating as we are currently trying to run tests with a new app.
As of two weeks ago we could raise orders in this store without any issues. No payment changes were made prior to experiencing this issue.
This is valid development store linked to a an active development account.
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Hi Olivia,
The checkout is currently not working, so it is useless to follow the steps nor to describe the workflow. This development store was only being used by myself from time to time while I was testing our integration. It suddenly stopped working. I would be appreciated if you could just fix it.
Thanks,
Same problem here on multiple internal dev stores.
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Can confirm same issue here, development store, was working a couple of weeks ago.
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Could we have an update on this issue please @Olivia_2 ?
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Thank you to everyone replying on our thread.
I have been in touch with our Technical team and Partner Support team regarding this matter, and it appears that the issues in this thread are stemming from draft order test transactions. To test orders as intended, please complete checkout from the online store checkout using one of the test modes described in our doc.
Note:
Going forward, test transactions cannot be completed using drafts, however, unlimited online store test transactions can still be made.
To clarify, this is expected behaviour when testing orders with drafts and not a bug. Full limitations of testing orders in development stores include:
-
You can’t test orders using real transactions in a development store
-
You can’t test using draft orders you create in your Shopify admin. You need to place test orders using the development store’s checkout.
I trust this will provide further insight.
Warm regards,
@Olivia_2 I am really sorry to open a new topic but the previous thread is locked and you said don’t hesitate to reach back out .
The solution you have provided here does not work (see below). As mentioned my comment I have tried both Bogus and Shopify Payments in test mode.
What’s more not being able to create draft orders in a development store is a major issue for some of us. Draft orders can be a valid part of app flow and testing.
Can we get some idea of:
- Will this actually be resolved or is this now a permanent limitation?
- Will other development stores that are still working stop working?
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I was going to open a new topic as well.
This is were we are at now with Shopify? https://community.shopify.com/c/Shopify-Discussion/Checkouts-are-not-available-for-this-store/td-p/1226698/page/2. You provided an answer, that you accepted yourself, and we can’t answer anymore after this…
That answer is not ok, a bug was introduced that doesn’t let developers create draft orders in order to test our integrations. Please, don’t let this bug become a feature.
I have always been a huge Shopify fan! But a little less recently after a lot of questionnable choices and lack of help given when Shopify obviously had an issue.
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I am also receiving this error when trying to create orders from the admin panel (creates a draft order first) and marking them as paid. However I have three development stores, and I’m only getting this error on one of them (the oldest one), all settings are identical across all stores, so not sure why this error is occurring.
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We are also getting the same error. have you found any solution?
We have this problem as well. I am using the draft_orders API but then just want to test what happens if an admin coverts that draft order to an order (marked paid for example) So these standard admin features now do not work in a dev store. That has to be a bug. You cannot have intended to break your own functions.
Hi, everyone.
We appreciate all of the feedback mentioned in this thread. As explained in my last reply this is not a bug, rather expected behaviour when completing test orders with dev stores. If you are following our published guidelines on testing orders in development stores, you will not be impacted by this.
Development stores have never been intended to process real transactions, mirrored by draft orders, which is against our Partner Program Agreement Terms of Service. In resolving this further we’ve made an effort to clarify the proper workflow for completing test transactions. We’re also here to help with any steps of the intended workflow that you may be having trouble with. I’ve also made sure to voice all of your feedback to our development team so we have a scope of how our partners prefer to use the platform.
Note:
We understand there are scenarios where you need access to draft order testing either for apps, or for your client. If this is the case, please proceed by choosing a paid plan to unlock draft orders.
All decisions are in accordance with making commerce better for everyone, which we keep in mind for any future platform updates.
Due to the length of this thread I may not be able to address everyone’s concerns individually, but If you have further questions not answered here I encourage you to connect with our Partner Support team directly.
Warm regards,
Hi @Olivia_2
You wrote “If you are following our published guidelines on testing orders in development stores, you will not be impacted by this.”
If I am not mistaken, most developers here are trying to explain that we are indeed testing orders in development stores using the guidelines mentioned by using Shopify’s Bogus Gateway: https://share.apiant.com/rRujAjx6
But that it is not working. The Pay by Credit Card button doesn’t allow us to do so and it jumps to the error. Therefore we are not able to use the Bogus Gateway. See the video recording: https://share.apiant.com/mXurQrOw
Yes, we can process orders via API, but is it possible to create orders in the admin using the Bogus Gateway, because we are not able to do so.
Please advise if I am missing anything.
Thanks!
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@APIANT you are 100% correct and frustrating being treated as developers who can’t follow basic instructions. It is indeed a real issue and can be resolved. The answer is you just need to contact partner support. Seriously they just re-enable it
I have posted an answer here.https://community.shopify.com/c/Shopify-Discussion/SOLUTION-Checkouts-are-not-available-for-this-store/m-p/1236239
At the time this was locked again so couldn’t add it to this thread. @Olivia_2 perhaps you can merge it.
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Looks like I lost the ability to mark an answer as a solution…? I hope I didn’t upset you @Olivia_2 and you demoted me LOL 