Main issue: A China-based client experiences very slow performance in the Shopify admin, with product uploads only succeeding when using a VPN (virtual private network), which itself is slow.
Key questions: Looking for support or remedies. Considering moving hosting to a Chinese server and asking whether that would negatively affect users outside China.
Suggestions offered: Check the client’s internet connection quality/stability. Optimize product images (reduce file sizes), since large images can slow uploads and admin loading.
What’s not addressed: Whether relocating hosting to China would help or harm performance for non-China users; no technical confirmation or official guidance is provided. No discussion of alternative workarounds beyond image optimization and connection checks.
Status: Unresolved; seeking further guidance or best practices for admin performance and uploads from China.
Hi there, we recently created a site for our client who is based in China. While the site itself works well, they’re having a few speed issues when using the admin console, uploading products only seems to work with a VPN which takes a very long time. Is there any support you can recommend?
We’ve thought of possibly moving the host to a Chinese server however will this affect other users, who are not in China? Thanks for your help.
Tell your client to check their internet connection , also tell to optimise there image as large image take time to load.