I have my store set up but suddenly choose options button stopped working altogether.
Can you help? I used Gempages to design the product page. The dropdown there is working fine. What can I do?
Hey there, @Foxylights . Thanks for reaching out to the Shopify Community with your button situation. It’s nice to meet you!
Thank you for providing that link to your shop. I jumped onto the homepage and saw a few products there with the ‘choose options’ button. I clicked the button and then saw the following:
It looks like pressing the button opens up a small window with the product and it’s variants. Is this the expected behaviour? Should something else be happening? Is this happening for you when you click the button? Can you also share with me what theme you’re using?
Get back to me when you can with confirmation for me, and we’ll keep working through any potential issues you’re facing. I also have some feedback for your shop, too! I noticed that you didn’t have any contact information posted anywhere. I definitely recommend having an email address in your footer for customers to use to reach out to you if they have any issues with their order. Some customers won’t use that ‘contact us’ form, and having a visible email helps with brand trust! In addition to this, you could consider a chatting app for your customers to reach you more conveniently. We have a free app called Shopify Inbox that you could give a try!
Hello @Foxylights
After click, i see the button working properly on my side: https://prnt.sc/ysKQd0ODMIyt
Did I miss any information?
Looking forward to your response
Best regards,
GemPages Support Team
Hello Imogen
I have the same problem that "choose options" button does not work on https://xardiant.shop
Kind Regards
Xardiant
I fixed it. Had to add “Variant picker” in “Product information” When i edit the Themes