CJDropshipping problem with stock

Ask & Offer
1

Hello,

I’ve linked Shopify and CJDropshipping, everything should be setup right. But still it shows the products are ALL sold out. Even though the stock is like 50.000+?

Screenshot 2026-07-19 010932
Screenshot 2026-07-19 010932822×770 28 KB

2

Screenshot 2026-07-19 010949
Screenshot 2026-07-19 010949654×357 22 KB

3

Hi @tphilll

  • CJDropshipping inventory is connected (cjdropshipping fulfillment location).

  • The variants have 10,000+ units available at the cjdropshipping location.

  • Your General shipping profile includes the cjdropshipping fulfillment location.

If your products still show “Sold out”, the issue is likely one of these:

  1. Inventory isn’t tracked at the correct location.

    • Go to Products → Variant → Inventory.

    • Make sure Track quantity is enabled.

    • Verify that cjdropshipping is the location assigned to the inventory.

  2. The Online Store fulfillment location priority is incorrect.

    • Go to Settings → Locations.

    • Ensure the correct location is active and that CJDropshipping can fulfill online orders.

  3. The product isn’t published to the Online Store.

    • Check that the product is available on the Online Store sales channel.

  4. The theme is checking the wrong inventory location.

    • If you’re using a customized theme, the Liquid code may only be checking one location instead of the total available inventory.

  5. The product sync hasn’t completed.

    • In the CJ app, try syncing the product again or reconnect the inventory.

A few questions that will help narrow it down:

  • Is every product showing as sold out, or only products imported from CJDropshipping?

  • What theme are you using?

  • Can you share a screenshot of Products → Variant → Inventory (where the locations and inventory tracking are shown)?

Best regards,
Devcoder :laptop:

4

The screenshots show quantity at the CJ location, so I would test availability from the storefront side for one exact variant. Open the product in an incognito window with the same country and currency as a buyer, then check the product page, collection card, search result, and cart. This tells you where the available state first changes.

If the product is available in admin but sold out only for a specific market, check whether that CJ location can ship that variant to the market through its assigned shipping profile. After changing the setup, test one variant all the way to cart before resyncing the catalog. I would pause ads and hide affected products until that path works, because a sold-out first visit is expensive traffic with no recovery path.

5

This looks like an inventory/location availability issue rather than a product-stock issue.

Since CJdropshipping is showing available stock, I would check these in order:

  1. Go to Products → open the product → Variants → Inventory.
  2. Confirm the CJdropshipping location has available stock for each variant.
  3. Go to Settings → Locations and make sure the CJdropshipping location is active and allowed to fulfill online orders.
  4. Confirm the product and all variants are published to the Online Store sales channel.
  5. Check if the theme is reading the wrong inventory location or only checking the first variant.
  6. Re-sync the product from CJdropshipping if Shopify still shows sold out after the settings are correct.

If only the storefront shows “Sold out” but Shopify admin shows stock, the issue is usually location fulfillment, sales-channel availability, or theme logic.

6

Hey @tphilll

hope you doing well!

This is usually caused by an inventory sync or location issue. Make sure the CJdropshipping inventory is assigned to the correct Shopify, and the products are set to (Track quantity) with inventory available at that location. also try syncing the products again from CJdropshipping.