Suppose I buy a Canada Post shipping label through Shopify Shipping, and then the package is late or lost/damaged. If it was my own business account I could easily make a claim and CP would refund the fee or payout the insurance to my account. But it’s not my account, it’s Shopify’s account. So my two questions are 1) how do I file the claim, being not the account owner? and 2) if the claim is successful, will the refund credit arrive back to my Shopify account?
Hello @SDca ,
If you need help with your Canada Post shipment, such as rerouting a package or submitting a claim, you can contact Canada Post Support.
if your Canada Post claim is successful, the credit is applied to your Shopify account. You can access this by going to Settings > Billing and clicking the applicable invoice.
See article for details.