Same here. Their still doing it today.
Topic summary
Merchants report sudden Shopify store suspensions without warning or clear explanations, resulting in significant financial losses and inability to access critical business data. The original poster’s EPA-registered disinfectant store was suspended after 3.5 months and $12k investment, with the risk team unable to provide specific reasons.
Common complaints include:
- Store suspensions with no advance notice or explanation
- Complete lockout from admin portals, preventing access to customer data, content, and designs
- Withheld funds ranging from $1,500 to $55,000+ for extended periods
- Vague references to Acceptable Use Policy violations without specifics
- Unresponsive or unhelpful support teams
Affected merchants span:
- Various product categories (disinfectants, groceries, handmade goods, jewelry)
- Investment amounts from $5k to $3 million
- Store ages from 3 weeks to 11 years
- Multiple US regions, particularly Southeast
Actions being taken:
- Complaints filed with BBB, Consumer Financial Protection Bureau, California Attorney General, and Securities Exchange
- Merchants seeking legal counsel and exploring class action possibilities
- Migration attempts to alternative platforms (WordPress, BigCommerce, Wix)
Additional issues reported:
- Shopify Capital loan disputes and unauthorized billing
- Frozen domains preventing platform migration
- Payments redirected to wrong accounts
The discussion remains open with merchants seeking coordination for potential legal action, though no formal class action has been confirmed as filed.
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