I was kicked today without notice. I’ve been in business for 2 months, just finalizing SEO , google search and YouTube free advertising. I just finished last night , I checked my google search and found that my SEO put me on page one on google and knowing that, I had a feeling that someone complained about it. And reported me for infringement rights. I only used drop shipping store approved by Shopify, so where’s the infringement??? Loss in inventory $98million, $25,000 in IT work, hours spent working PRICELESS $$$, Lawsuits awaiting to see one class action suit.
Topic summary
Merchants report sudden Shopify store suspensions without warning or clear explanations, resulting in significant financial losses and inability to access critical business data. The original poster’s EPA-registered disinfectant store was suspended after 3.5 months and $12k investment, with the risk team unable to provide specific reasons.
Common complaints include:
- Store suspensions with no advance notice or explanation
- Complete lockout from admin portals, preventing access to customer data, content, and designs
- Withheld funds ranging from $1,500 to $55,000+ for extended periods
- Vague references to Acceptable Use Policy violations without specifics
- Unresponsive or unhelpful support teams
Affected merchants span:
- Various product categories (disinfectants, groceries, handmade goods, jewelry)
- Investment amounts from $5k to $3 million
- Store ages from 3 weeks to 11 years
- Multiple US regions, particularly Southeast
Actions being taken:
- Complaints filed with BBB, Consumer Financial Protection Bureau, California Attorney General, and Securities Exchange
- Merchants seeking legal counsel and exploring class action possibilities
- Migration attempts to alternative platforms (WordPress, BigCommerce, Wix)
Additional issues reported:
- Shopify Capital loan disputes and unauthorized billing
- Frozen domains preventing platform migration
- Payments redirected to wrong accounts
The discussion remains open with merchants seeking coordination for potential legal action, though no formal class action has been confirmed as filed.