Does Anyone received the money??? Shopify is holding €8000 now and the answer I still receive is I need To be patience, i am waiting 2 months now.
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I have been waiting since July. I wish there was a law firm that would take these criminals down. I don’t want Shopify to go away it serves and helps many store owners. I just want the crooked people who run it to be let go and have decent leadership step in.
And for certain whoever runs the legal department to be held accountable for their illegal activities.
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We were shut down last night on the whim of the criminal that runs it and is facing a huge class action suit for stealing severance pay from the 1/3 off the work force they fired then robbed them off the pay off…Google shopify class action a huge Canadian law firm are onto them!!! They are now holding £10,000 of my money and ignore my emails!!!
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Update???
My site wasn’t even open to public and they shut me down citing AUP reasoning but providing none.
I filed two appeals and am still waiting.
I’m going to be talking to a lawyer soon. My website was Karatellis.com, and now I no longer have access to the domain name I purchased and they are setting my growth down exponentially by blocking me for no reason.
I gave them a list of their own AUPs, proved that nothing was against AUPs AND THEN they said I needed to prove I was the store owner, so I did that and never heard anything back from them. This is absolutely absurd.
Now I’m stuck as a starting business owner without access to the domain name I bought and planned to use. I was probably 2% done developing my site and hadn’t even linked to printful and printify.
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I completely agree… an absolute disgrace, no support no nothing no phone number. They just closed my account and will keep my payout for 120 days. I had my store for 3 years. No bad payments, no return… I will report them to the police tomorrow…A criminal act, a fraud … a SCAM
I would like to be part of a ‘‘Class Action Lawsuit For Suspension Of Stores / Loss Of Data Without Notice’’
Just want to say that I understand you all…it is an abuse of power. …no need to keep the money for 120 days ! I NOW HAVE A SERIOUS DOUBT THEY WILL PAY ME BACK !
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Happened to me also my store isn’t even 60 days old. I just started making sales drop shipping smartphone accessories. jwbestphoneaccessories.com
It was with no warning no emails just shut it down saying it’s being reviewed. I had many order I fulfilled without any payment received because shopify is holding it. Other than a few phone accessories sourced from aliexpress I have some phone cases I designed on printful. I have had multiple chats with them and no one can tell me why or when my funds will be released. I will be moving to a new platform very soon I’m tired of this I have many many hours building the store and a few thousand invested and they shut everything down with no reason or evidence of anything wrong.
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Is there anyone working on this case who I can also get in touch with my business is suffering greatly due to the way Shopify has handled my store please let me know how to be a part of this I also have multiple emails and records
I am constantly receiving threats from the customers who all shopped in my store, I am being harassed because now my customers think I scammed them when I had ALL the intentions in complying and was doing so. My store’s reputation and mine are in complete bad standing I dont know what to do, I am scared someone might actually come and try to harm me physically if they find where I am. I have sent multiple emails to Shopify with all of these concerns including thoughts of suicide I have encountered due to the distress I am going through. I am HELPLESS, I have no access to refund anyone or even reach out explaining the situation. I am fearful for my Life and Shopify has IGNORED ALL OF THIS ENTIRELY AND HAS BEEN THIS IS WILLFUL NEGLIGENCE AND TBEY WILL CONTINUE TO DO THIS UNTIL SOMETHING ENDS IN TRAGEDY. This is UNACCEPTABLE. Please HELP!
Any updates on class action I am being harassed and threatened. I am scared for my life and my well being I am suffering so much from being harrassed by customers I was locked out from helping I don’t know what to do please help
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I was notified a few days ago that my store supposedly violated Shopify policies. It unquestionably does not and I sent ample evidence explaining why. I also offered to remove Shopify Payments and they said that wasn’t sufficient. If Shopify takes action against my store I will pursue litigation to recover every penny and second I spent migrating my website TO and FROM Shopify plus punitive damages. I will also look into class action litigation since so many other merchants have reported the same illegal practices.
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Please contact shabsi@integrityandlaw.com
He is gathering people for a class action on this exact issue!
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I had this happen to me as well. 6 years wirh shopify and they locked me out of my store. Froze my payments and I lost data for over 12,000
customers. I had over 100 pending orders as they are custom made to order and 2-4 weeks turnaround time. It’s impossible to het a hold of anyone to help. I have 5 domains now with no access. I had to rebuild my entire platform and had NO WAY TO CONTACT MY CUSTOMERS! Its ruined our reputation. Ruined our SEO. My life has been wrecked because of this company.
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I was kicked today without notice. I’ve been in business for 2 months, just finalizing SEO , google search and YouTube free advertising. I just finished last night , I checked my google search and found that my SEO put me on page one on google and knowing that, I had a feeling that someone complained about it. And reported me for infringement rights. I only used drop shipping store approved by Shopify, so where’s the infringement??? Loss in inventory $98million, $25,000 in IT work, hours spent working PRICELESS $$$, Lawsuits awaiting to see one class action suit.
Hello my business is Le Laurelle Imports I’ve only had about 2 to 3 sales with Shopify I’ve been with the company for almost 7 months
something is definitely wrong like so many I’ve spent time and money building my site
ive worked relentless hours in marketing, advertising and promotions! I sell air fresheners, body oils, shea butter creams,
ect. It appears that there’s some kind of block on my account I am so heart broken over
this! I emailed Shopify Support Several times
they never answer! I’ve emailed them for
months in regards to my store. Shopify
keeps charging me $39 a month plus $5
each month I removed my credit card from
the Shopify Billing App and they still charge
me (PLEASE SEND ME ANY INFORMATION IN REGARDS TO A CLASS ACTION LAWSUIT?) 911!!!
I’ve been with Shopify as a paying customer for 11 years, and they used to be great. You could always reach support on the phone and everyone was super kind and helpful. Then they got too big and stopped caring about their customers (as often happens in the business world)…
Going through an incredibly frustrating situation right now and no one is helping, even though I’ve contacted their “Support” several times. I’ve been locked out of my account and my store was taken offline (for 2 weeks now), even though I PAID FOR AN ENTIRE YEAR (and have 5 months left).
I’ve already filed a complaint with the BBB, and I am completely willing to take legal action if I have to. THIS IS UNACCEPTABLE. I hope people read these forums before deciding to do business with them…
My store is Magda Molina Designs and I sell jewelry. Invested countless hours of work and have so much content on that site. I NEED to regain access to it.
@magdamolina Did you ever get a resolution? I am going through the same thing right now with ZERO communication.
It doesn’t seem like legal action moves the needle with Shopify, I have been in contact with a columist from the Wall Street Journal. Please see the thread I created below:
Sorry to hear you’re going through the same thing. Unfortunately, I think there are MANY of us in the same position…
Still no resolution, and I am 28 DAYS in. I contact them every day or every other day, and I either get no answer or the same bullbleep answer “we are working on it”. I was able to regain access to my admin and I’m in the process of copying all my content (about 350 items) in case this happens again. But my store is still OFFLINE even though it’s FULLY PAID FOR. This is absolutely unacceptable.
They shut down my site with 1 notification that they were going to do it.
They wiped my great home page and 15 blogs I spent the last year working on.
They broke my dreams and heart!
The charged me $600 for access to Shogun with the understanding I could cancel anytime and keep my site as is (not lose anything). I cancelled Shogun (lots issues with this app) and then missed the single email from an address not affiliated with Shopify or Shogun that they were shutting down my site.
I lost 5 years of work including the last year where I created 15 visually appealing blogs with my own content.
Shopify broke my heard and shattered dreams … all over nickel and time stuff as well as unclear agreements.
Please - how do we set up a class action lawsuit so they can’t do this to anyone else (especially, the small guy!).