Click and Drop pulling through order multiple times

Payments + Shipping & Fulfilment
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Topic summary

Issue: Royal Mail Click & Drop (C&D) was importing each Shopify order multiple times (e.g., four duplicates), complicating fulfillment.

Cause: Duplicate Shopify integrations were linked to C&D. One participant cites a Shopify bug where opening C&D from the Shopify Apps menu creates a new integration each time; they ended up with five links.

Fix/Steps:

  • Log in directly to the Click & Drop website (not via Shopifyā€™s app link).
  • Go to Settings > Integrations and delete duplicate Shopify integrations.
  • Note: Removing an integration also deletes the customers imported via that specific instance in C&D.

Post-fix settings: Ensure ā€œMark orders as despatched on channelā€ and ā€œUpload delivery confirmation to channelā€ are set as required (some set both to Yes).

Outcome/Status: Multiple users confirm the cleanup resolves the duplication. The workaround is effective, but the underlying Shopify-side bug is noted; no official fix announced.

Summarized with AI on December 28. AI used: gpt-5.
1

Hello,

Just wondering if anybody had a solutions.

Click and drop is working fine for us however each order is being pulled through 4 times instead of just the one making it harder to locate different orders?

Is it like this for anyone else or am I missing something simple.

2

I have the same problem. Did you find a solution?

3

Hello,

I am also having this problem. Would be interested to hear if you found a solution.

Cheers

Haley

4

Haley yes we resolved itā€¦ realised we had linked/integrated our shopify account to royal mail multiple timesā€¦ I think because no confirmation message came up we had pressed the command a few times in a row. You have to go into your royal mail account, look at your settings/linked accounts and delete any copies. Be aware though that it will also delete the customers from your royal mail account that were integrated via that version that you are deleting

2 Likes
5

Oh great thank you for sharing! That fixed it :+1:

6

There is a bug in shopify. When you go to click and drop from shopify/apps menu, it set up another integration to C&D. We had 5 integration linksā€¦

Instead, go to google and search for click and drop, go to the C&D website and login. Then find ā€˜settingsā€™ (top right) then click integrations, Delete duplicated links to shopify. Make sure the check box for ā€˜Mark orders as despatched on channelā€™ and ā€˜Upload delivery confirmation to channelā€™ are set correctly. For us, we wanted yes to each one.

Hope that helps