I have an annoying problem with my product gallery control.
https://www.teenycherubs.com.au/collections/whats-new/products/silicone-baby-feeding-set-beige
When you click on the thumbnails (dots) left to right the control behaves as expected and displays the next product in the gallery.
However if you click left to right and then click on a thumbnail to the left the page will scroll down to the next section.
Can you help me understand what is causing this?
Anne
Greetings. Is the problem still relevant? Can you show a screenshot of your actions? I can’t repeat the problem.
Hi there,
Yes, we are still experiencing the problem. Attached are some screenshots. It happens when you position your screen initially in the middle of a photo on a product page (as shown on photos ‘Click 1-4’.
Sequence is:
Click on thumb 1 - Photo ‘Click 1’
Click on thumb 2 - Photo ‘Click 2’
Click on thumb 3 - Photo ‘Click 3’
Click on thumb 4 - Photo ‘Click 4’
Click back on thumb 1 - Photo ‘Click 5’
Interesting if the photo is perfectly centred on the screen, the issue is not happening.
Thank you for the help.
Anne
I see. These buttons are handled by the slider script and it is impossible to find the cause promptly. I customize stores and can offer my services. 2 hours for free, that’s enough time to cope with the problem.
