Client keeps placing orders and having to cancel ( fraud buyer)

Shopify Discussion
1

Hello

I have a particular client who has never ordered before

The website tool marked the sale high risk because the credit card bill to did not match the ship to.

Well in the past i have looked at the full details and if they have a phone number i even called it to verify some things so the bill to address and ship to address not matching is not really indication of a scam buyer.

HOWEVER in this particular case the buyer has placed multiple orders for the same item , using different names and addresses, emails and phone numbers and even different cards.

Since i am allowed to see the last 4 digits of the cards being used this person got sloppy on his trend and i noticed under different accounts he used the same one. In many cases the system doesn’t take his payment information until he finds one that maybe goes through ( probably using stolen cards or something).

This has become a hassle because i have to cancel all of this persons orders and he/she doesn’t seem to stop. Is there a way to ban this person? To me it doesn’t seem so because he is using different emails, cards ip addresses ( he seems to be using a VPN) and physical addresses.

Like I mentioned i am sure all of these flagged high risk buys are this person because they are all placed within a similar time spam and a couple of times he seems to forgotten to log in through his VPN and i noticed he was from a particular central american country.

The system seems to be charging me for the transactions even though i am not taking any of the money and just cancelling and this is adding up. I caught his mess before i shipped some of his orders and voided the first 3 labels and just continued cancelled the rest of his orders but he doesn’t seem to stop

Any advice?

2

hI @Tsunamiwave ,

I would recommend installing an app like FraudBlock Fraud Protection.

Fraud apps like this will autimatically cancel high risk orders, refund risky orders and refund any payment if a payment was made. And it’s free for stores processing up to 30 orders a month.

There is no way to outright ban a customer as of right now without the use of third party apps but I believe installing a fraud blocking app would be the better long-term solution for you.

Hope this helps!