Clients take too much time to start

Topic summary

A store owner implemented a client logo carousel that experiences significant loading delays and frequently fails to start at all.

Issue Details:

  • The carousel displays client/partner logos
  • Takes excessive time to initialize
  • Often doesn’t start running

Proposed Solutions:
Two community members provided nearly identical CSS-based fixes:

  • Navigate to: Online Store → Theme → Edit code
  • Locate the theme.css or base.css file
  • Add CSS code targeting the carousel’s animation duration at the end of the file

The solutions differ slightly in timing values (2s vs 3s multiplier), both using calc(6 * Xs) to adjust the animation speed.

Status: The discussion remains open with no confirmation whether either solution resolved the performance issue.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.

I added the clients I work with in carrousel, take to much time to start the carrousel

and most of the time wont even start.
Is there a way to make if faster? or workable.

https://wmqgez-r2.myshopify.com/

Warm regards.

Hi @Artez ,

  1. Go to Online Store → Theme → Edit code.
  2. Open your theme.css / based.css file and paste the code in the bottom of the file.
.ai-carousel-track-abulecwrqcuxytkuwbaigenblock0476ed6qw7q8k {
    animation-duration: calc(6 * 2s) !important;
}

Thanks!

Hi @Artez

You can try to follow this step
Step 1: Go to Edit code
Step 2: Find file base.css and add this code at the end of the file

.ai-carousel-track-abulecwrqcuxytkuwbaigenblock0476ed6qw7q8k {
    animation-duration: calc(6 * 3s) !important;
}

Best,

DaisyVo