Someone sent me a request to join their store as a collaborator. I went to log in and somehow I clicked something wrong to create a store. I deactivated the store, but can I not delete/remove this emial account from shopify? I want to remove / delete my email. Then try again when the person sends …

A store sent me a collabator access.. I go to the admin.shopify.com/store/ABCXYZ and try to login using the email they sent it to. I get this message: "There’s a problem loading this page Your account **example@gmail.**com doesn’t have permission to view this page. Try using a different account or…

Hey Chris! If you have collaborator access to a store then you should be able to sign into the admin for this store directly from within your partner account. If the login page is still redirecting you to this deactivated account though, I recommend doing a full browser cache and cookie clear and at…

hi Shay! Thanks for the tips! I dont have a partner account, maybe it was a Staff account access to just the coupon section of their admin? Whatever they set up, I cannot access the admin because when I login with my assigned email, I am taken to that deactived store that somehow became associated…

Thanks for following up on this Chris. Yes, you can create as many Shopify accounts as you want, you can get the merchant to send you a staff account invite to any of your email addresses you have. A different email address would not be connected to this deactivated store either. You can submit a da…

Thank you. I dont want to create another shopify account, sorry for the confusion I want to use my email address Chris@…….com to be the only account I have on shopify, for efficiency and ease of remembering lol. I’ll ask the brand/e-ecom site to check if it was a staff account or collaborator acco…

Good call, @ChrisCooper ! The store owner can double-check the permissions they set. If they are unable to figure it out, please feel free to have them create a support ticket by visiting our Help Center and we’ll be happy to look into the permissions. Just to confirm I understand it correctly, is …

Hi, Yes - you are right.. the collaborator account was sent to my main email. When I went to get into their admin, I had to create an account. Somehow I started down the wrong path and started to set up new Shopify store using the same email address. When I then try to access the original store ad…

Thanks for confirming, @ChrisCooper ! In order to have your information deleted, you will need to visit our Help Center and start a chat with the AI assistant to connect with a support advisor. They will assist you then.

Thank you for the amazing support!

Close an account and Delete an email address

Shopify Discussion

Summer July 25, 2024, 1:21am 11

Our pleasure, @ChrisCooper ! Don’t hesitate to create a new post if you need help with anything else, or contact our support team for anything account-specific. Have a good day!

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Close an account and Delete an email address

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