Close an account and Delete an email address

Shopify Discussion

Topic summary

A user accidentally created a Shopify store while attempting to accept a collaborator invitation. The deactivated store now blocks access to the intended collaborator account because both are tied to the same email address.

Core Issue:

  • When logging in, the system redirects to the deactivated store instead of the collaborator admin
  • User wants to completely delete their email/account from Shopify to start fresh
  • Browser cache clearing and trying different browsers didn’t resolve the issue

Proposed Solutions:

  • Fastest workaround: Use a different email address for the collaborator account
  • Data deletion: Submit a data removal request through Shopify’s Help Center by connecting with a support advisor via AI chat
  • Not recommended: Deleting the email entirely may create further complications

Current Status:

  • Staff advises against wiping account data as there’s no self-service option in the admin
  • Store owner should verify the permission type (staff vs. collaborator access)
  • Issue requires escalation to authenticated support team for complete resolution
  • Another user reports experiencing the same problem when trying to join their company’s account
Summarized with AI on November 7. AI used: claude-sonnet-4-5-20250929.
3

Hey Chris! If you have collaborator access to a store then you should be able to sign into the admin for this store directly from within your partner account. If the login page is still redirecting you to this deactivated account though, I recommend doing a full browser cache and cookie clear and attempting to follow the email once more.

If for any reason this is still causing you a problem, please connect with our partner support team through your partner dash for further troubleshooting.