Thanks for confirming, @ChrisCooper !
In order to have your information deleted, you will need to visit our Help Center and start a chat with the AI assistant to connect with a support advisor. They will assist you then.
Topic summary
A user accidentally created a Shopify store while attempting to accept a collaborator invitation. The deactivated store now blocks access to the intended collaborator account because both are tied to the same email address.
Core Issue:
- When logging in, the system redirects to the deactivated store instead of the collaborator admin
- User wants to completely delete their email/account from Shopify to start fresh
- Browser cache clearing and trying different browsers didn’t resolve the issue
Proposed Solutions:
- Fastest workaround: Use a different email address for the collaborator account
- Data deletion: Submit a data removal request through Shopify’s Help Center by connecting with a support advisor via AI chat
- Not recommended: Deleting the email entirely may create further complications
Current Status:
- Staff advises against wiping account data as there’s no self-service option in the admin
- Store owner should verify the permission type (staff vs. collaborator access)
- Issue requires escalation to authenticated support team for complete resolution
- Another user reports experiencing the same problem when trying to join their company’s account