I am trying to close a deceased person’s account. I do not have access to their account because they did not leave behind any information to login. I have all the necessary legal documentation proving their death and to act on behalf of the estate.
I have tried to email support@shopify.com to no avail. I have tried to use the help.shopify.com but it keeps asking me to login to the account in order to speak to a support specialist. I have exhausted all options. How can I speak to someone to close the account?
That sounds really tough, sorry you’re having to deal with this. Shopify does have a process for handling accounts in situations like this, but it’s not something you’ll find directly through the usual login support path. It usually involves sending your documents to a different channel so they can verify everything and step in on your behalf. I’ve seen a couple of people in the same situation get it resolved this way, if you’d like, I can point you to the exact step that finally worked for them.