I signed up for a free trial account but was unexpectedly charged $95.58 AUD, and I have no idea what this charge is for. I followed the instructions and tried to access my admin to cancel the subscription, but it was empty. My store wasn’t even built. Can anyone provide the support email address so I can get in touch with them and speak to a real person?
Hi, @Ezytradeaust .
Welcome to the Shopify Community, and thanks for getting in touch.
I understand that you signed up for an account with Shopify and started your free trial. However, you state that you were billed $95.58 AUD. To clarify, if you signed up for either the Basic, Shopify, Advanced, Starter or Retail plan, your first month is $1. Once the trial time has expired, you are billed for your chosen subscription plan. Your free trial begins when you first sign up, not when you start working on your store. You can find additional information on our Plans + Pricing page and our Free Trial resource.
If you’d like to connect with our authenticated Support team to take a closer look at your bill, you can reach out via the Shopify Help Center. In order to create a support request, please type your question to our Help Center Assistant. Afterwards, you should be presented with options to connect with a live Support Advisor.