Cloudflare Proxy is not supported by Shopify When I didn't use Cloudfare

Technical Q&A

Topic summary

Users are encountering an error message stating “Your domain has a Cloudflare Proxy, which is not supported by Shopify” despite not using Cloudflare services.

Key Issues:

  • One user purchased their domain directly from Shopify (no separate Cloudflare account) and cannot access Cloudflare settings to resolve the error
  • Another user’s domains worked fine for over a year before suddenly displaying this error
  • Shopify Support suggested changing A records to a different IP, but the error persisted even after DNS changes took effect

Notable Observation:
One user noticed that Shopify’s own admin verification page uses Cloudflare, raising questions about whether Shopify’s system is detecting itself as the issue.

Troubleshooting Attempts:

  • A community member suggested checking CNAME configuration as a potential missing element
  • The discussion remains ongoing with no confirmed resolution
Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

I have the following error:

Your domain has a Cloudflare Proxy, which is not supported by Shopify

I have seen one solution that says log into Cloudfare account and change things there, but the thing here that I bought the domain from Shopify itself, I didn’t buy it from other provider then connected it. I bought it directly from Shopify so I don’t have Cloudfare account, so what can I do to solve this one?

2

Did you get a resolution??

My story ---------

OK so this is getting old fast.

My domains have been directed to Shopify for well over a year. Suddenly today the domains are all in error stating there is a Cloudflare proxy and that Cloudflare is “not supported by Shopify”. I chatted with support and they promised that once I changed an A record to a different IP the error would go away. It didn’t, even though DNS lookup shows the change is in effect.

Here’s the interesting part. When I refreshed my Shopify admin page to check if any errors were cleared (and they weren’t). A verification page asked me to confirm I am human and it is driven by Cloudflare. WT? You don’t suppose your own system SHOPIFY is detecting itself as an issue?

3

whats your domain name?

4

I have a number of domains in this story but first one is h interlandhealing .com,A records changed as requested by Shopify Support but no change to the error.

5

not necessarily the issue but see that you forgot the cname configuration. its good to add and check again?