# Cloudflare Proxy Issues

**URL:** <https://community.shopify.com/t/cloudflare-proxy-issues/364403>\
**Category:** Shopify Discussion\
**Tags:** troubleshooting\
**Created:** [October 7, 2024, 4:23pm UTC](https://community.shopify.com/t/cloudflare-proxy-issues/364403 "2024-10-07T16:23:54Z")\
**Posts on this page:** 3\
**Page:** 1

## AI-generated summary

A user purchased a domain directly through Shopify with SSL already configured, but received a warning that their domain has a Cloudflare Proxy, which Shopify doesn't support. They're unsure if their Gmail setup is causing the issue.

**Proposed Solutions:**

1. **Ignore the warning** - One respondent suggests it may be a false alarm and to only contact Shopify if actual problems occur.

2. **Check Cloudflare DNS settings** - If the user has a Cloudflare account, they should disable the proxy setting on their A or CNAME records in DNS management.

3. **Verify Cloudflare account status** - The issue could stem from a banned account or billing problem requiring a support ticket.

4. **Contact hosting provider** - Some providers use Cloudflare on the backend, so opening a ticket with them may help.

A community member provided a video tutorial and detailed article explaining the troubleshooting process. The discussion remains open with no confirmed resolution yet.

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**Author:** ![Walker12006](https://avatars.discourse-cdn.com/v4/letter/w/ac8455/32.png) [@Walker12006](https://community.shopify.com/u/Walker12006)\
**Post date:** [October 7, 2024, 4:23pm UTC](https://community.shopify.com/t/cloudflare-proxy-issues/364403/1 "2024-10-07T16:23:54Z")

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Hello everyone, I just got my domain. I bought it directly off of Shopify and have a business email set up. The SSL certificate is already processed. I’m having a notification pop up that says, “Your domain has a Cloudflare Proxy, which is not supported by Shopify.” I have a Gmail is that what is causing the problem?

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**Author:** ![Logan01](https://avatars.discourse-cdn.com/v4/letter/l/c2a13f/32.png) [@Logan01](https://community.shopify.com/u/Logan01)\
**Post date:** [October 7, 2024, 6:56pm UTC](https://community.shopify.com/t/cloudflare-proxy-issues/364403/2 "2024-10-07T18:56:50Z")

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Just ignore it. It’s a false alarm. If it causes you problems, contact [Shopify](https://community.cloudflare.com/t/deprecated-troubleshooting-custom-hostnames-cloudflare-for-saas-when-moving-provider/394279).

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**Author:** ![onescales](https://yyz1.discourse-cdn.com/shopifyforum/user_avatar/community.shopify.com/onescales/32/82257_2.png) [@onescales](https://community.shopify.com/u/onescales)\
**Post date:** [February 6, 2025, 12:47am UTC](https://community.shopify.com/t/cloudflare-proxy-issues/364403/3 "2025-02-06T00:47:47Z")

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There are 2 common reasons:

1. If you have a cloudflare account, the DNS setting for A or CName record have proxy enabled. Just go in to DNS management and disable.

2. Your cloudflare account is banned or has a billing issue. Open a cloudflare ticket and ask them to fix

Sometimes your provider in the backend uses cloudflare so open a ticket with them as well

For full detail, i made a video explainer [https://www.youtube.com/watch?v=g\_KnEZaP2Us](https://www.youtube.com/watch?v=g_KnEZaP2Us) and article at [https://onescales.com/blogs/main/solving-shopify-domain-cloudflare-proxy-issue](https://onescales.com/blogs/main/solving-shopify-domain-cloudflare-proxy-issue)