Hi! I got the exact same error with a Gandi.net domain. I have the correct A and Cname set, but I see the same error for cname when I click on Verify Domain in Shopify. Should I just wait 48h and it should fix itself?
Topic summary
Users are experiencing a CNAME configuration error when connecting Gandi.net domains to Shopify. The error message displays as “shops.myshopify.com.domain.com” instead of the correct “shops.myshopify.com”.
Initial Troubleshooting:
- One responder confirmed the DNS records appeared correct (CNAME: shops.myshopify.com, A-record: 23.227.38.65)
- Suggested waiting 48 hours for DNS propagation
- Referenced official Shopify domain connection guide
Resolution:
- The solution specific to Gandi.net domains: add a trailing dot after the CNAME value
- Correct format: “shops.myshopify.com.” (with period at end)
- This formatting requirement appears unique to Gandi.net’s DNS system
Multiple users reported the identical issue, suggesting this is a common configuration challenge when using Gandi.net as a domain registrar with Shopify.