CNAME error => shops.myshopify.com.domain.com

Shopify Discussion

Topic summary

Users are experiencing a CNAME configuration error when connecting Gandi.net domains to Shopify. The error message displays as “shops.myshopify.com.domain.com” instead of the correct “shops.myshopify.com”.

Initial Troubleshooting:

  • One responder confirmed the DNS records appeared correct (CNAME: shops.myshopify.com, A-record: 23.227.38.65)
  • Suggested waiting 48 hours for DNS propagation
  • Referenced official Shopify domain connection guide

Resolution:

  • The solution specific to Gandi.net domains: add a trailing dot after the CNAME value
  • Correct format: “shops.myshopify.com.” (with period at end)
  • This formatting requirement appears unique to Gandi.net’s DNS system

Multiple users reported the identical issue, suggesting this is a common configuration challenge when using Gandi.net as a domain registrar with Shopify.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
4

Hi!

i have the exact same issue, i see that there is no real answer or solution here is there any way i could get help/an answer to this?

thank you so much in advance.