Issue: After a customer selects a prepaid shipping method at checkout, the Cash on Delivery (COD) payment option still appears. Expected behavior is that COD (pay-on-delivery) should be disabled when a prepaid (pay-in-advance) shipping method is chosen.
Setup: The store relies on the “Advanced Cash on Delivery” app to manage COD availability.
Escalation & support: The merchant reports escalating this problem to Shopify support for a long period without receiving a resolution or workaround.
Impact & status: The merchant expresses dissatisfaction with support responsiveness. No fixes, decisions, or concrete actions have been identified in the thread. The core question—how to prevent COD from appearing when a prepaid shipping method is selected—remains unresolved.
Notes: No images, logs, or code snippets were provided to diagnose the issue.
COD payment option comes after selecting the Prepaid shipping method this should not happen.
I am using Advanced Cash on Delivery app for COD option.
I have escalated this query for so long still there is no resolution from Shopify team.
Very disappointed with the support team