Issue: A trust badge app added black payment icons (e.g., Visa/Mastercard) to the product page and they remain after uninstall. The elements are not available as theme blocks and the code isn’t visible in the theme editor.
Observations: The code can be seen only via browser Inspect (developer tools), showing it originates from a hektorcommerce.com trust badge script. Icons appear under the price and review stars on the product page.
Suggestions from respondents: Contact the app provider and follow their uninstall documentation, or hire a developer to remove injected code. Requests were made to share the store URL (and password if applicable) to investigate.
Status: Unresolved. Next steps likely involve the app’s uninstall process/support or developer assistance to remove remaining injected theme or script code.
I downloaded a trust icon app earlier and now for some reason, it has embedded some black icons onto my ‘product page’. Even after Ive deleted the app, its still there but want it gone!
There isnt a way to select for example, its not a block or anything, it just sits on the page. There also isnt a way to delete the code for it on the edit code function under themes.
The only way I can see the code for it, is if I go onto the page itself, right click on the page and then inspect (code).
I can see where and what it is but theres no way of taking it off my there
@RumbleRo - did you add any code in product pages? did they give you any document about it? if you are not able to get rid of it then can you please share website link? I can send collab request to check it for you
