When adding one of my products to the cart, the item drops out of the cart and loops back to the home page. When I performed the same process on web browser Chrome on my desktop, the product does not add to the cart at all. Shopify help desk says there is coding within my theme that is causing the problem. I am not familiar with coding and have no one I am able to ask for help. If anyone can help with this problem, I need help ASAP.
Topic summary
Add-to-cart malfunction in a Shopify theme: products either disappear from the cart and redirect to the home page, or fail to add at all on Chrome desktop.
Shopify support indicated the root cause is custom code within the theme. The store owner is not familiar with coding and is seeking urgent assistance.
A community member offered help and requested a preview link to investigate, proposing further coordination via direct messages.
Key terms:
- Theme: the storefront’s template and code controlling design and behavior.
- Add to Cart bug: an issue where the cart action fails or behaves unexpectedly.
Status: No fix yet; discussion is ongoing.
Action items:
- Share a theme preview link so the helper can review the cart/add-to-cart implementation.
- Diagnose theme code related to cart actions and redirects.
Hi Daniellemoon,
I understand your frustration and would love to check out the causing it, first I want to see if you can share a preview link here, if it needs more configuration we can do DM and I can help. I know there is no critical issue than Add To Cart bug. Let m know