In the Shopify POS app you can ship to customer, send cart, and go to cart. The first two collect customer contact information, but the last one, go to cart doesn’t. When a customer is in front of you and will take their purchase with them, we use the go to cart page; however, I don’t see a way to …

Any update about collecting customer data?

I just stumbled across this Shopify help center topic that may be a solution. I haven’t tried it yet.

Same problem here. We were using Square previously and the customer checkout experience is much better. Was hoping to integrate with my Shopify website by switching to Shopify POS but not sure it’s worth it.

Hi there, @Michelle10 ! Thanks for following up on this thread! We’ve taken steps to help folks collect customer information while selling in person, and we have a help document here that should outline for you the sort of information you can collect! You can also add and assign customers to orders…

Thank you, but unfortunately that document is not helpful. Again, I want the customer’s name and email to autopopulate based on their credit card, rather than having to ask them for that info during every transaction.

Yes! Our customers are so used to Square gathering their info directly from their credit card, they get impatient and a bit frustrated when we have to manually enter data. Most just say no thanks and walk out. This creates a big problem when trying to implement a loyalty program, since in store tran…

Hey, @wlg ! Thanks for joining this thead. This option is available via upgrading to POS Pro , should this not suffice, I can enter a feature request on your behalf!

This is super frustrating. My customers get frustrated when each time they purchase something they have to enter their info again. This is a feature that is included in every Square acct and, in my opinion, should be with Shopify.

Hi Maz - I just looked up the plans available to me via my Shopify account, and it shows Basic, Shopify, Advanced, or Plus. What exactly is an Pro account. I’m guessing it’s something out of my price range, but please let me know if this is not the case. I’ve had my retail shop for a year now, and …

Hi, Lisa! To clarify, you do not need to change your Shopify plan in order to upgrade to Shopify POS Pro . The page linked in this post includes step-by-step instructions on how to manage your Shopify Point of Sale subscription. Shopify POS Lite is included in all plans. You can view the current pri…

Collecting customer info during point of sale (POS) checkout

Shopify Discussion

thechaispice December 19, 2024, 5:37am 25

Hi! Were you able to find a solution to this problem?

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Collecting customer info during point of sale (POS) checkout

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