In the Shopify POS app you can ship to customer, send cart, and go to cart. The first two collect customer contact information, but the last one, go to cart doesn’t. When a customer is in front of you and will take their purchase with them, we use the go to cart page; however, I don’t see a way to …

Yes! I have a similar question. I notice that when I buy something from a merchant that uses Square (and other systems), my customer info is automatically saved and then brought up in their system the next time I check out. I don’t know why Shopify doesn’t do something similar. I have so many repeat…

I’m also waiting answer on this

Same issue here and the customers seem to get upset that it doesn’t store their info - like it’s not a legit pos system since they are so used to square. Did you get any more info on this? Thank you!

The best solution, and I use that word lightly, is to add an “add customer” tile to the grid and make it standard practice to always press the tile, enter information, and then select 1) ship to customer, 2) send cart, or 3) go to cart.

This is a solution, but there needs to be a better one agreed. Any other or new solutions out there?

I just stumbled across this Shopify help center topic that may be a solution. I haven’t tried it yet.

Same problem here. We were using Square previously and the customer checkout experience is much better. Was hoping to integrate with my Shopify website by switching to Shopify POS but not sure it’s worth it.

Hi there, @Michelle10 ! Thanks for following up on this thread! We’ve taken steps to help folks collect customer information while selling in person, and we have a help document here that should outline for you the sort of information you can collect! You can also add and assign customers to orders…

Thank you, but unfortunately that document is not helpful. Again, I want the customer’s name and email to autopopulate based on their credit card, rather than having to ask them for that info during every transaction.

Collecting customer info during point of sale (POS) checkout

Shopify Discussion

HENOSIS June 8, 2024, 1:43am 7

Any update about collecting customer data?

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Collecting customer info during point of sale (POS) checkout

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