Collection applying filter even though it shouldn't be?

Technical Q&A
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Topic summary

A Shopify store is experiencing an issue where their “Pokemon Japanese Singles” collection automatically applies filters, preventing products from displaying unless users manually click “remove all filters.” This may be impacting sales.

Current Status:

  • The store owner has attempted to resolve the issue using an AI tool without success
  • A helper requested store access to investigate and suggested checking for extra tags on the Japanese Singles products that might trigger automatic filtering
  • The store owner reports not finding any differing tags between the affected Japanese collection and the working English version

Unresolved: The root cause remains unidentified, and the discussion is ongoing without a solution.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Singles & Slabs >>> Pokemon Japanese Singles

Nothing shows up unless we hit remove all filters. It’s auto applying filters somehow which may be why our Japanese singles having been selling. Tried the AI tool no success… Please help!

2

Could you please share your Store URL and password as well so that I provide you solution code.

Thanks

3
4

Could you please check either the extra tags added in the Pokemon Japanese Singles products that cause the auto filter apply.

5

I’m not sure what you mean. I don’t see any tags on the collection or the item that differs from the English version that isn’t doing this.