Collection Page does not include the 2 x Product Types in Site Browser

Store Design
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1

I have a Collection with conditions:

Products must match “Any Condition” & have added 2 x Product Types to this collection

The Collection in Admin lists 59 Products (58 products from 1 x Product Type + 1 x Product from the other Product Type)

I have added a Page Template in my theme with Collection Lists - this collection being one of the Collections in the list.

BUT when I click on this Collection in my browser (or in my theme edit) only 58 products are listed on this collection page.
The 1 x Product which is not listed is the Product Type with 1 x product.

I spoke to Shopify Support/Help via the chat option and the response I got was a screenshot of my theme codes page templates .json and they advised me:

“Even a small change with the codes can have a noticeable effect on the website.”

basically advising me that because I have added page templates .json to my theme this has affected the fact that the 2 x product types are not being listed in my collection in my theme, but are listed in my Collections in admin.

Can someone please shed some light - as since Shopify Support deleted the request for call-back option to actually speak to someone on the phone - the chat option shopify support is not solving any issues !!!

Thanks in advance

2

I just received a reply from Shopify Support - the issue was solved by them doing Flush Frontend Cache of my store and the issue was resolved.

They’re response was: "it has nothing to do with codes, we stand corrected. We apologize for rushing to that conclusion just because the issue does not show on a fresh theme.