I have my collections checked as available for my online store, but when I add any of them to the collection sections of my store theme template, no products show up. All of my products are also active. Does anyone know what else it might be?
Topic summary
Collections marked available and products active do not display when added to homepage collection sections in the theme editor. The issue occurs in the theme customizer, not on collection pages.
Clarifications and checks suggested:
- Confirm whether you’re adding a “collection section” on the homepage (a block that showcases a selected collection) versus editing the “collection template” (the layout for collection pages) in the theme editor. Ensure a collection renders when editing the collection template.
- Verify none of the collections/products are scheduled for future publishing; a past bug tied to system clock settings could hide scheduled items.
- Try a different browser; if it works, clear the main browser’s cache.
Latest updates:
- Reporter confirms it’s on the homepage and items aren’t scheduled. They will test in another browser.
- A participant requested the site URL to investigate directly.
Status: Unresolved/ongoing. Next actions: test in another browser, clear cache if needed, and share the store URL for further diagnosis. No images or code snippets are central to the discussion.
“collections section”
Do you mean a section for showing a collection on non-collection pages such as the homepage.
Or do you mean your trying to add sections to the collection template settings.
Make sure you can see a collection in the theme editor when you go to the edit the collection template settings.
Make sure by available none of those things have been accidently set to publish in the future, I don’t know if they fixed this or not but there was bug that could happen if your clock is set ahead.
Try a different browser. If that fixes it clear your main browsers cache.
1 Like
Yes I mean on the homepage of a theme. They are not set to publish in the future.
I’m not sure what this means, “Or do you mean your trying to add sections to the collection template settings. Make sure you can see a collection in the theme editor when you go to the edit the collection template settings.”
I will try a different browser. Thank you for your suggestions.
Hello @resu ,
Please share your website URL so that we can check the issue and let you know the best possible solution.
Regards,
CedCommerce