Color Swatch Greyed Out even though Uploaded to Asset Folder

Store Design

Topic summary

A user is experiencing an issue where a color variant swatch image appears greyed out or missing in their product display, despite the PNG file being correctly uploaded to the Assets folder with proper spelling.

Key Details:

  • The swatch file is confirmed to be in the Assets folder
  • File naming appears to match the variant name
  • Screenshots show both the missing swatch and the uploaded asset
  • A product link was provided for troubleshooting

Current Status:

  • Another user requested information about which theme is being used
  • Original poster confirmed they’re using the Palo Alto theme (Vibrant style)
  • The issue remains unresolved and awaiting further troubleshooting steps
Summarized with AI on November 19. AI used: claude-sonnet-4-5-20250929.
1

Screenshot 2023-06-27 at 10.07.21 AM.png
Screenshot 2023-06-27 at 10.07.21 AM.png2744×904 264 KB

You can see above the image is missing of this color variant. The swatch png is uploaded to the Assets folder, so I’m not sure what’s going on wrong here. You can see that it is spelled correctly in the asset folder below:

Screenshot 2023-06-27 at 10.09.50 AM.png
Screenshot 2023-06-27 at 10.09.50 AM.png2168×1492 256 KB

Any idea why it may not be appearing? Here is the link to the product if that helps: https://befreeco.com/collections/youth-heavyweight/products/new-zipons-heavier-weight-youth-adaptive-pant?variant=42499286827180

2

Hi,

Can you let us know which theme you are using

3

I’m using the Palo Alto theme.