Hi. I am using the debutify theme. I have a problem where the “Compare at” price is not showing. It shows for a split second then disappears. It shows on the collection when all the products are listed but not on the product page. Any help would be appreciated. Thank you for your time. My store is pupflux.com
Thanks, Ian
Hi there,
This sounds like it could be an issue in the theme code. Have you installed any new apps recently? Has this always happened or did it only recently become an issue?
I would recommend downloading a fresh copy of your theme and seeing if you can replicate the problem, if not, there is likely an issue in the code of the original theme. To fix this, you can try reverting back to a previous copy of your theme using these instructions.
Head to Online Store > Themes > Actions > Edit code and select the theme liquid. Here you can click on older versions and revert back to previous backed-up copies of your theme that are created and timestamped based on when you made changes to the code.
If this doesn’t work, I would recommend reaching out to Debutify’s Help Center.
Let me know if that does the trick! I’m here to help and continue troubleshooting if need be.
Hi! Thank you for responding in such detail. I have recently messed with the code to try to reduce page load time but I saved a copy in case I screwed up. In both the copy and the current one the problem occurs. I have reached out to debutify for help they are just taking a while to get back to me. Thank you for responding!
Happy to help! Also , I commend you for duplicating your theme before making changes, this step is often overlooked so well done!
Can you see whether the issue persists across devices? Desktop vs Mobile? Also, sometimes just a simple clearing of your cache can line everything back up so it doesn’t hurt to give that a try.
I would still also attempt to download a fresh copy of the theme to see if the issue persists there as well. The steps above can help narrow down where the problem is originating from.
My fingers crossed for a quick response from Debutify!
Yeh the issue happens to all devices. Sorry I have a lot of questions. How do download a fresh copy of the debutify theme? How do I clear my cache? And Debutify support is asking for me to give them edit permissions on my store, that’s fine right? Its ok if you don’t answer all these questions. Thanks again for responding so quick.
