Hi, I have set the compare at price, I unticked the hide compare at price thing and the price still isn’t showing up. When I press customize I see the compare at price on my website but as soon as I open the website in a browser it disappears. I also saw that if I am in customize page and I switch from the default to the international on top the price disappears again. Can anybody please help me fix that?
Topic summary
Issue: The “compare at price” (original price shown to indicate a discount) appears in the Theme Customizer but disappears on the live storefront. It also vanishes when switching from the default market to the international market in the Customizer. The “hide compare at price” setting is already disabled.
Recent guidance:
- One participant offered to review the theme code via Shopify Partner access to identify and fix any template or logic causing the display issue.
- Another suggested checking market-specific pricing settings and referenced Shopify’s guide on setting product prices by country/market, noting the problem may occur when switching markets.
Actions/next steps:
- Provide store access for a theme code audit to ensure compare-at pricing renders on product pages across markets.
- Verify market/International settings per Shopify’s documentation to ensure compare-at prices are configured for each market.
Status: Unresolved/ongoing; awaiting code review and confirmation of market pricing configuration.
Hi rok ,
I need to look at the theme code to see whats causing the problem and resolve it .
just mail me the store url so i can request access from my shopify partner account and take a look at theme code and
tell you what changes to make or i can make them for you.
Regards ,
ayan
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Hi @Rok_2 ,
Is the price not showing when you switch markets?
You can follow the instructions below.
I hope it helps!
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