Compare pricing keep removing itsself

Shopify Discussion
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Topic summary

Recurring issue: the “compare-at-price” (original price shown to indicate a discount) keeps disappearing from products on a Shopify store. Multiple merchants report needing to re-enter it and then finding it gone later.

Suggested checks and fixes:

  • User permissions: confirm only authorized users can edit product pricing.
  • Browser cache/cookies: clear to rule out stale data.
  • App conflicts: temporarily disable apps that manage products or pricing to test.
  • Theme customizations: switch to a default theme (Debut/Dawn) to see if custom code is interfering. If unresolved, contact Shopify Support.

Recent developments:

  • A helper requested a store link to inspect the issue; another merchant with the same problem shared their site (www.solairhome.com).
  • A follow-up requested screenshots showing where the compare-at-price is not appearing (admin vs storefront). No screenshots have been provided yet.

Status: No confirmed root cause or fix yet. Discussion remains open pending more evidence (links/screenshots) to diagnose whether the disappearance is due to apps, theme code, permissions, or caching.

Summarized with AI on December 23. AI used: gpt-5.
1

I keep having to re enter my compare pricing. I’m not sure when it goes away but I will check on my store and non of my compare pricing is there. Has anyton

2

Hi @Ronnie92 ,

If you have already entered the compare-at-price and it keeps disappearing, you need to:

1. Check User Permissions

Ensure that only authorized users have access to edit product details. Misconfiguration or unauthorized changes might be causing the issue.

2. Clear Browser Cache and Cookies

Sometimes, the issue could be due to cached data. Clear your browser’s cache and cookies to ensure you are viewing the most recent data.

3. Check for App Conflicts

Apps that manage product data or prices might be causing the issue. Temporarily disable any such apps and check if the problem persists.

4. Theme Customizations

Custom code in your theme might be interfering with product data. Switch to a default theme like “Debut” or “Dawn” to see if the issue resolves.

If all else fails, I think you should contact Shopify support team for more assistance.

3

@Ronnie92 Hey, thanks for posting here.
can you please share the link to inspect it, thanks.

4

Hi, I have had the same problem. My compare at price keeps disappearing. Here is my store link. www.solairhome.com

1 Like
5

@Solair_1 can you please share SS, where is it not showing.