Complaint Regarding Deceptive Practices and Poor Customer Service by another store

Store Feedback

Topic summary

Complaint about deceptive sales and inadequate customer service by old-money.shop after purchasing two pairs of shoes.

  • Products received did not match the items shown in social media ads, and the wrong pairs were sent.
  • Shipping was excessively delayed, compounding dissatisfaction with the order.
  • Customer service replies took days, and the proposed remedy was only a 10% refund of the total purchase, not a full refund for incorrect items.

The poster raises ethical and legal concerns, arguing such practices erode customer trust and harm the broader Shopify community’s reputation.

Requested actions:

  • Immediate investigation by Shopify into the store’s conduct.
  • Accountability measures and corrective actions to prevent further consumer harm.

Status: No resolution reported; the poster is awaiting a response and intervention from the platform.

Summarized with AI on January 12. AI used: gpt-5.
1

I am writing to bring to your attention a highly disappointing and unacceptable experience I recently had with a Shopify store named old-money.shop. As a valued customer and a fellow store owner on the Shopify platform, I am deeply concerned about the deceptive practices and lack of customer service exhibited by this particular business.

I made a purchase from old-money.shop for two pairs of shoes based on the enticing advertisements displayed on social media. However, upon receiving the products, I was shocked to find that the shoes did not match the ones depicted in the advertisements. To compound the issue, the store also sent me the wrong pairs of shoes altogether.

Aside from the misrepresentation of the products, the shipping process was excessively long, adding to the overall frustration of the entire shopping experience. Naturally, I reached out to the customer service department to address these concerns and request a refund for the incorrect product received.

Regrettably, the customer service response was woefully inadequate. Not only did it take days for them to respond to any of my emails, but the proposed resolution was equally unsatisfactory. Instead of offering a full refund for the incorrect item, they only offered a mere 10% of my total purchase amount as compensation. This response is not only ridiculous but also raises serious concerns about the ethical and legal practices of old-money.shop.

As a fellow entrepreneur who values the integrity of the Shopify platform, I find it disheartening to witness businesses like old-money.shop taking advantage of the trust placed in the Shopify ecosystem. Such deceptive practices not only harm individual customers but also tarnish the reputation of the entire Shopify community.

I kindly request your immediate attention to investigate this matter thoroughly and take appropriate actions to rectify the situation. It is my sincere hope that Shopify, as a platform committed to providing a positive and trustworthy environment for both sellers and buyers, will take the necessary steps to ensure the accountability of old-money.shop. I believe that swift action is essential to prevent this business from further exploiting unsuspecting customers.

Thank you for your prompt attention to this matter, and I trust that Shopify will follow its commitment to fostering a fair and secure online marketplace.